Shipping Policy

 

Shipping Policy

Effective Date: May 6, 2025

1. Introduction

At Red Lights Central ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://redlightscentral.com.

2. Shipping Destinations

We currently ship within the United States only.

3. Shipping Costs

  • Free Standard Shipping: Applies to all orders
  • In-Home Delivery (Optional): Additional charge applies for in-home delivery services

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: 1–2 business days (Monday to Friday, excluding holidays)
  • Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day
  • Weekend/Holiday Orders: Processed on the next business day

5. Estimated Delivery Time

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days

Note: Delivery times are estimates and may vary due to weather, carrier delays, or other external factors.

6. Shipping Methods and Carriers

Carriers We Use: USPS, UPS, and FedEx

Tracking: You will receive an email with tracking information once your order ships. You can track your package directly on the carrier’s website.

Insurance: All shipments are insured against loss or damage. Please contact us if there are any issues.

7. Order Tracking

You’ll receive an email containing your tracking number and carrier once your order has shipped. Track your package using the carrier's website. For help, contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed or marked as delivered but not received:

  • Confirm your shipping address
  • Check with neighbors or building management
  • Then contact us at support@redlightscentral.com or call +1 (602) 714-7002

8.2 Damaged Packages

If your order arrives damaged:

  • Take photos of the damaged items and packaging
  • Contact us within 7 days to report the issue

We’ll arrange a replacement or refund as appropriate.

9. Missing Items

If items are missing from your package, contact us within 7 days of delivery. Provide your order number and missing item(s). We’ll investigate and resolve the issue promptly.

10. Return and Refund Policy

  • Returns accepted within 14 days of delivery
  • Items must be unused, undamaged, and in original packaging
  • Return shipping is the customer’s responsibility unless the item is defective or incorrect
  • Refunds are processed within 14 days after we receive the returned item

For more information, please see our Return and Refund Policy.

11. Incorrect Address

Please double-check your shipping information before submitting your order. We are not responsible for packages sent to incorrect addresses provided by customers.

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Contact Information

  • Email: support@redlightscentral.com
  • Phone: +1 (602) 714-7002
  • Address:
    Red Lights Central LLC
    4824 E Baseline Rd Ste 113
    Mesa, AZ 85206, United States
  • Support Hours: Monday–Friday, 9 AM–5 PM EST

13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this page periodically for updates.

Thank you for shopping with Red Lights Central! We’re committed to delivering your order quickly and safely.