Refund and Return Policy

 

Return and Refund Policy

Effective Date: May 6, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Red Lights Central website located at https://redlightscentral.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@redlightscentral.com
  • Phone: +1 (602) 714-7002
  • Address:
    Red Lights Central LLC
    4824 E Baseline Rd Ste 113
    Mesa, AZ 85206, USA
  • Hours: Monday–Friday, 9am–5pm EST

3. Return Eligibility

Customers in the United States of America have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  • Contact Customer Service at support@redlightscentral.com or call +1 (602) 714-7002 within 14 days of receiving your order.
  • Provide your order number and a detailed reason for the return.
  • Return Authorization: After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  • Package the Item Safely: Securely pack the item in its original packaging, including all accessories, manuals, and free gifts.
  • Include Documentation: Include the return authorization form and any required supporting documents or images.
  • Attach Shipping Label: Download, print, and affix the return shipping label provided.

4.3 Shipping the Return

  • Shipping Method: Use a trackable courier service such as USPS, UPS, or FedEx.
  • Return Window: Ship the item within 14 days after receiving return authorization.

5. Return Shipping Costs

Customer Responsibility: All return shipping costs are the responsibility of the customer, unless otherwise specified.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 14 days of receipt.
  • Refund: A refund will be issued to the original payment method, minus a 15% restocking fee.

6.2 Defective or Damaged Goods

  • Contact us within 48 hours of receipt.
  • Provide photos or videos of the damage or defect.
  • We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Product Received

  • Notify us immediately.
  • We’ll arrange return shipping and send the correct item at no additional cost.

6.4 Product Never Arrived

  • Contact us if your item hasn’t arrived within the expected delivery window.
  • We’ll investigate with the carrier and issue a replacement or refund if confirmed lost.

6.5 Order Cancellation

  • Before Shipment: You can cancel for a full refund if your order hasn't shipped.
  • After Shipment: Please follow the return procedure upon delivery.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products
  • Perishable goods (e.g., food, flowers, magazines)
  • Intimate or sanitary goods (e.g., underwear, swimwear, personal care items) unless unopened
  • Gift cards and downloadable software

8. Refunds

8.1 Refund Conditions

  • Issued after we receive and inspect the returned item.
  • You’ll receive an email notification regarding approval or denial.

8.2 Refund Processing

  • Refunds are issued to the original payment method.
  • It may take up to 14 days for the refund to appear depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may apply to:

  • Items not in original condition, or missing parts not due to our error
  • Returns initiated more than 14 days after delivery

9. Exchanges

  • Eligibility: We replace items if they are defective, damaged, or incorrect.
  • Request: Email support@redlightscentral.com to initiate an exchange.
  • Shipping Costs: Covered by us for defective or incorrect items; covered by customer for change-of-mind exchanges.

10. Timelines

  • Return Window: Must be reported and shipped within 14 days of delivery.
  • Processing: Refunds will be processed within 14 days of receiving the return.
  • Posting Period: It may take up to 14 days for funds to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect your statutory rights under applicable law.

12. Questions and Support

For more information, contact:

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Red Lights Central LLC
support@redlightscentral.com
+1 (602) 714-7002
4824 E Baseline Rd Ste 113
Mesa, AZ 85206
United States